The copy of the data is irretrievably destroyed after 5 days from the date of its transfer to the principal. In special cases, the data may be stored longer, then the contractor will be entitled to charge an additional fee for data storage. After this period, the copy is irretrievably destroyed. The principal decides whether or not to undertake the data recovery procedures after receiving the diagnosis results.Ī copy of the principal data is kept for a period of 14 days from the date of notification of the possibility of their collection. In complicated cases of analysis or in the event of impossibility to purchase parts, subassemblies or technologies necessary for its implementation, HEX may extend the analysis time beyond that specified in the order. The HEX company reserves the right to charge an advance payment for the purchase of devices needed to carry out the diagnosis. The HEX company offers two diagnostic modes - standard (up to 7 business days) and express (work begins immediately after receiving the device, 24/7). The cost of transporting the device / devices in both directions is borne by the principal. The HEX company undertakes to maintain a commercial secret, the possession of which will come into during the performance of the service, and not to make public the fact that the client uses the company's services.Īt the request of the principal, HEX may sign a document of data protection clause. The HEX company excludes the participation of its representatives in any claims of the principal against persons and third parties, arising directly or indirectly from the results of diagnosis or data reconstruction received. If a given price limit is exceeded, the client will be informed about it before the service is performed. The principal acknowledges that the price list posted on the website does not constitute an offer within the meaning of commercial law. The principal agrees to transfer the data on the data carrier for the purpose of its recovery. If you need technical assistance with the Seagate File Recovery Software, please click here to contact us.The principal declares that he is the owner of the information contained on the provided device or may present relevant documents authorizing to process them. Seagate will maintain and use your Personal Information to allow you to exercise your rights arising from the use of this software and for quality and service related purposes, in accordance with this Privacy Statement. If you contact us about your software license, the Seagate technician may request your Personal Information to confirm your identity, locate your software license and key code, and to provide you with customer service and/or technical support for our software. If you purchase the full version of the Seagate File Recovery Suite, then Seagate will collect your Personal Information, such as name and email address, to register and verify the software license. This section applies if you use and/or purchase Seagate File Recovery Software provided by Seagate Recovery Services. If you need to contact In-Lab Recovery Services, please click here to contact us. Seagate will only retain your data for as long as necessary to perform the recovery service, to allow you the opportunity to retrieve your data depending on which option you have selected from our Offerings, and to comply with legal obligations, resolve disputes, and enforce our agreements. Your data is only accessible to the recovery technician to facilitate its retrieval from your device. Seagate will maintain and use your Personal Information to allow you to exercise your rights arising from the service of your device and for quality and service related purposes.ĭue to the nature of the service we provide to you, Seagate recovery lab technicians will have access to the data stored on your device and may review this data to ensure successful recovery of your data from your damaged device. For this service, Seagate will collect your Personal Information to confirm the ownership of your device, perform services, and to return your device and/or data to you based on your selection from our Offerings. Seagate Recovery Services provides an In-Lab Recovery option that allows you to ship a device to Seagate for retrieval of your data. This section applies if you purchase In-Lab Recovery Services provided by Seagate Recovery Services.
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